HOW MANY TIMES DO YOU VISIT MY FURRY FAMILY MEMBER EACH DAY?

We will visit your furry family member as many times as you request. Each visit is 30 minutes unless it is just a walk or potty break. You know their routines and how many visits they will need and we will accommodate those needs accordingly.

WHAT KINDS OF PETS DO YOU SIT?

We specialize in dogs, cats, ferrets, guinea pigs and hamsters, but will sit reptiles and birds. We do not handle horses.

DOES MY PET’S VACCINATION RECORD HAVE TO BE CURRENT?

For our safety and the safety of your furry family member, we ask that everyone have the required vaccinations up to date.

DO WE GIVE DISCOUNTS?

We will credit your account for a complimentary visit once a booking is made by someone referred by you to The BowMeow.

DO WE KEEP YOUR FURRY FAMILY MEMBERS IN OUR HOUSE OR YOURS?

We only keep them in your home. The reason you want to use our service is because it does not disrupt their patterns, routines or environment. We cater to you and them so they are happy and well cared for.

WHEN DO I PAY?

After the initial consultation, we ask that services be paid in full on or before the date of your reservation. We take cash, check and credit card payments.

We will leave you an invoice showing your charges along with our BowMeow activity log for your pet.

DOES MY DOG HAVE TO BE ON A LEASH FOR WALKS?

It is a state law that all dogs must be on a leash at all times. Additionally, most localities require that your dog or cat is registered.

WHAT ARE OUR BUSINESS HOURS?

Regular pet visits begin at 6:30 a.m. and end at 8 p.m. There are additional fees for visits outside those parameters. You may call us anytime between 8am-9pm EST to check on your furry family member.  Our number is 757-243-3652. If you have an emergency, you can call our number at any time and we will respond as quickly as we can.

WHAT IF I AM UNABLE TO RETURN HOME ON TIME?

We are certainly willing and able to accommodate that, but we ask that you speak to Lety directly to extend your reservation. We want to make sure that your pets are taken care of and not left alone. If you are unable to speak directly to Lety, please leave a message. She will contact you as soon as possible to confirm the continuation of your services. Please note, the continuation of services is not confirmed until you hear back from us.

DO I NEED TO CONFIRM MY RESERVATION?

You should speak to someone directly confirming your reservation. It is fine to leave us a message with your needs, but the reservation is not confirmed until your receive an email or phone call from us. Additionally, we will leave you a reminder call or email the day prior to your scheduled service confirming your reservation. Please notify us of any changes to your schedule as soon as possible.

I HAVE NEVER USED A PET SITTER BEFORE. HOW DO I GET STARTED?

We will set an appointment up with you once you have filled out the online contact sheet or have left us a message that you are interested in our services. At the consultation we will answer any question you may have and go over everything that we will need for the visits to go as smoothly as possible.

DO YOU SIT FOR OUTDOOR CATS?

We absolutely will care for your outdoor cat, but please understand that we cannot be responsible for injuries, illness or loss. We will take care of them just as we would any other furry family member and will alert  you if we see a change in their behavior or known patterns. We do advise that they always have identification on.

WHAT IF MY HOME IS OUTSIDE OF OUR NORMAL SERVICE AREA?

We will do our best to schedule a sitter that is in your area to avoid additional fees. If we are unable to do so, there will be a $.50 per mile surcharge added to the bill for visits that require travel  outside our normal coverage area.

ARE YOU INSURED?

Yes, we are insured and bonded through Business Insurers of the Carolinas, specializing in pet sitting insurance.

DO YOU CHARGE MORE FOR HOLIDAYS?

We do charge slightly more for holidays. Please see our rate schedule.

DO YOU DO OVERNIGHTS?

We will stay overnight if you need us to. Please refer to our rate schedule.

WHAT HOURS DO YOU MAKE VISITS?

We will visit your furry family members as close to your requested time as possible. Visits that are past 8 p.m. will be assessed an additional fee. Please refer to our rate schedule.